• 17 Directory not valid
  The directory containing isetup.exe cannot be used as a working directory. This may be related to permissions or network drives. Load (or move) the software to a local directory and use privileged user (eg Administrator under Windows NT).

• 18 Failure to create configuration file
  You may not have write access to the directory (and you need it) to create isetup.dat. Perhaps you need to use a privileged user (eg Administrator under Windows NT) and a local directory to which you have write access.

• 19 Failure to write to configuration file
  Although you have created isetup.dat you can not write to it. Please contact support@find-a-drug.com.

• 20 Failure to open configuration file
  You may not have permission to open (with write access) isetup.dat. You need it!

• 21 Failure to read configuration file
  This implies that the file has become corrupted. Please contact support@find-a-drug.com and attach a copy of the file (providing it is not very large).

• 22 Connection failed
  The most common cause is that the server was busy and refused your connection or you manually cancelled a dialup connection. This message as an additional error number which indicates the likely cause of the problem.
  • 2 local file not found
  • 161 remote file not found
  • 12001 no connection made
  • 12002 timeout (possibly connection failure via proxy)
  • 12007 server name not resolved (possibly domain name server issue)
  • 12014 incorrect username or password - contact support@find-a-drug.com
  • 12015 login refused
  • 12023 internet access not available
  • 12029 Server connection not made
  • 12030 Server connection abnormally terminated
  • 12033 Invalid proxy request
  • 12111 Indicates connection refused - probably because the server was busy.
  • Any other number a more unusual system error. Try again later and if the message persists contact support@find-a-drug.com.

• 23 Password not changed or less than 4 characters
  It is important to specify a new password which is at least 4 characters long.

• 24 Password and confirmation not the same
  You probably made a trivial typing error

• 25 think.env creation failure
  You probably do have write access to the directory (otherwise there would have been an earlier message) so perhaps the disk is full.

• 26 Failure to open host file
  Check that host.dat is present. If not then your installation is incomplete. If you cannot account for this then contact support@find-a-drug.com

• 27 Failure to create think.lgo file
  You probably do have write access to the directory (otherwise there would have been an earlier message) so perhaps the disk is full.

• 28 PC already registered with this number
  Check your registration e-mail and if necessary re-register. If you were issued the registration number 0 (zero), then unfortunately the random registration number generated is already in use. Push the re-try button for another attempt which should be success. If the problem persists contact support@find-a-drug.com.

• 29 Internal error
  Contact support@find-a-drug.com if this error occurs

• 30 Failure to create node file.
  You probably do have write access to the directory (otherwise there would have been an earlier message) so perhaps the disk is full.

• 31 THINK is running
  You must Disable THINK and wait for it to stop or close the THINK window before uninstalling. Alternatively you can stop the process.

• 32 SERVER is running
  You must Disable SERVER and wait for it to stop or stop the server process.

• 33 Format error in host.dat file
  You should contact support@find-a-drug.com for a replacement host.dat file which appears to be corrupt.

• 34 Failure to place think.lgo in Start Up folder
  You probably do not have write access to neither the All Users nor your own Start Up folder. Alternatively, the environment variables ALLUSERSPROFILE and USERPROFILE are incorrectly set (under Windows XP they translate to the All Users and your own Start Up folders).

• 35 Copy file failed
  The message gives further information about which file was not copied and its significance. You probably do not have write access to the destination folder.

If you have any other problems or queries please visit www.Find-a-Drug.com where you will find a message board where you can ask for assistance and some answers to Frequently Asked Questions (FAQs).